The scaling down of a "Warm Line" currently provided by Mental Health America, San Francisco is impacting counties throughout California. PowerPoint (MHA SF)
Since its launch in August 2014, the Warm Line has taken over 94,000 calls, averaging more than 3,000 calls per month over the past year, and as many as 130 calls in a single day. Of the 94,000 calls, 70,000 are from California. Over 86% of all calls are from repeat callers, demonstrating the depth of the personal connections that the Warm Line provides. However, this lifesaving resource is at risk of closing by June, resulting in the layoff of dozens of paid peer counselors and other peer program staff.